Allysin
Established Member
- Impact
- 70
I honestly think that IONOS is the worst registrar in the world!
Here are my issues with them:
1. They don't bill you instantly as it with any other registrar in the world, you go on there, buy or transfer a domain, go through a check-out, put in your payment card and they take out a payment so you can see an authorization in your on-line banking right away and the amount is deducted from your bank account in a few days when the transaction settles.
What IONOS does drives me crazy! They put your transaction in a 'contract' and they bill randomly weeks or months after the fact when you can't even possibly remember what you did that long ago!
(Most recently, I've transferred INTO IONOS a bunch of domains in the beginning of December 2022 and they still haven't charged me for them)
Yet the 2nd issue is way worst I think and that is:
2. Their renewal prices are exorbitant so I want to control what to renew and what not etc. so I turned the auto-renewal off. When I do that, they remove the year I've already paid for and when it goes past that date, the domain just disappears from your account! I have a very good system of keeping track of my domains and expiration dates but this really confuses me so much and I don't know if it is safe to turn the auto-renew on as I don't trust them!??
Have you guys experienced the same and can you give me more information on how to deal with this? I really hate calling their support line as they are not knowledgeable/helpful at all.
Here are my issues with them:
1. They don't bill you instantly as it with any other registrar in the world, you go on there, buy or transfer a domain, go through a check-out, put in your payment card and they take out a payment so you can see an authorization in your on-line banking right away and the amount is deducted from your bank account in a few days when the transaction settles.
What IONOS does drives me crazy! They put your transaction in a 'contract' and they bill randomly weeks or months after the fact when you can't even possibly remember what you did that long ago!
(Most recently, I've transferred INTO IONOS a bunch of domains in the beginning of December 2022 and they still haven't charged me for them)
Yet the 2nd issue is way worst I think and that is:
2. Their renewal prices are exorbitant so I want to control what to renew and what not etc. so I turned the auto-renewal off. When I do that, they remove the year I've already paid for and when it goes past that date, the domain just disappears from your account! I have a very good system of keeping track of my domains and expiration dates but this really confuses me so much and I don't know if it is safe to turn the auto-renew on as I don't trust them!??
Have you guys experienced the same and can you give me more information on how to deal with this? I really hate calling their support line as they are not knowledgeable/helpful at all.
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