lknights1987
Established Member
- Impact
- 206
This is how I see it.
Dan.com - Very helpful and experienced customer support team. They know what they're doing. I never get frustrated chatting to their customer support.
Epik - I find their customer support frustrating to chat to and it takes a long time to get an answer. We normally go round in circles a few times before I've got the help that I need.
Godaddy - Frustrating live chat and constantly being sent from one person to another. Phone support is ok.
Sedo - Good customer service Monday-Friday on the phone but at the Weekends the customer service is rude. As for their online support, I find it takes a few days to get a response.
Afternic - Good customer service on the phone support but very costly if you're calling from outside the US. Email support is slow to respond but they always deal with my queries the first time of asking.
What are your thoughts?
Dan.com - Very helpful and experienced customer support team. They know what they're doing. I never get frustrated chatting to their customer support.
Epik - I find their customer support frustrating to chat to and it takes a long time to get an answer. We normally go round in circles a few times before I've got the help that I need.
Godaddy - Frustrating live chat and constantly being sent from one person to another. Phone support is ok.
Sedo - Good customer service Monday-Friday on the phone but at the Weekends the customer service is rude. As for their online support, I find it takes a few days to get a response.
Afternic - Good customer service on the phone support but very costly if you're calling from outside the US. Email support is slow to respond but they always deal with my queries the first time of asking.
What are your thoughts?