Here is my story:
TLDR: "To reactivate the ICANN suspended domain I have to first login my locked Netsol account, but to receive the reset password link, I need to have domain reactivated" = a vicious circle, or to change the Primary contact which is now impossible for us to fulfill the requirement.
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The Netsol ICANN verification email had gone to the junk mail and I didn't read it, and months later now our domain which registered from Networksolutions over 10 years was suspended. We're using our own DNS servers and that had also been changed to some Netsol server for suspension.
I then tried to login the Domain Admin interface but I seems forgot the password (rarely login unless renewal) and eventually the account was locked, and I had no choice but to click the Forget Password link. Due to the DNS had been suspended, the primary contact which used the suspended domain never receive the reset password link.
I talked to the Live Customer Service chat, they first requested me to answer the security question which I am able to answer, and they just ignored the fact that my DNS was also suspended and insisted to send me the reset password to the domain email again.
I talked to them again and again the mail will not work for serveral days and they turned to asked me to change the primary contact which required me to provide the registered company name's business registration matched with the registered organization name(which we already switched to another business name in this 10+ years and we are not in the US), and pay local lawyer for the PUBLIC NOTARY on the documents. As we can't provide the Business Registration with the same name anymore. We got stuck here and unable to get back the account.
But hey, they never asked us to verify the registration with documents when paying for the name!
I don't know what can we do now. Can ICANN help? I wonder...
TLDR: "To reactivate the ICANN suspended domain I have to first login my locked Netsol account, but to receive the reset password link, I need to have domain reactivated" = a vicious circle, or to change the Primary contact which is now impossible for us to fulfill the requirement.
=====
The Netsol ICANN verification email had gone to the junk mail and I didn't read it, and months later now our domain which registered from Networksolutions over 10 years was suspended. We're using our own DNS servers and that had also been changed to some Netsol server for suspension.
I then tried to login the Domain Admin interface but I seems forgot the password (rarely login unless renewal) and eventually the account was locked, and I had no choice but to click the Forget Password link. Due to the DNS had been suspended, the primary contact which used the suspended domain never receive the reset password link.
I talked to the Live Customer Service chat, they first requested me to answer the security question which I am able to answer, and they just ignored the fact that my DNS was also suspended and insisted to send me the reset password to the domain email again.
I talked to them again and again the mail will not work for serveral days and they turned to asked me to change the primary contact which required me to provide the registered company name's business registration matched with the registered organization name(which we already switched to another business name in this 10+ years and we are not in the US), and pay local lawyer for the PUBLIC NOTARY on the documents. As we can't provide the Business Registration with the same name anymore. We got stuck here and unable to get back the account.
But hey, they never asked us to verify the registration with documents when paying for the name!
I don't know what can we do now. Can ICANN help? I wonder...
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