- Impact
- 126
I have been many years of hostgator customer. First it told me the IP addresses would be moved because they were moving their servers. And now recently it changed the IP addresses again without letting me know!
Many hosting companies guarantee the uptime, but when you change the IP addresses, it guarantee the down time.
When I asked why I was not informed, here is the reply:
"we do apologize that this was not brought to your attention. Unfortunately until our purchase last year, only a small amount of progress had been made on creating a notification system to keep our customers updated to the status of issues or to inform of extremely rare issues like IP changes."
it looks like I will still not be notified next time. First time, shame on me, the second time shame on you, I can't afford the 3rd time.
I have had enough. Canceled my account.
Many hosting companies guarantee the uptime, but when you change the IP addresses, it guarantee the down time.
When I asked why I was not informed, here is the reply:
"we do apologize that this was not brought to your attention. Unfortunately until our purchase last year, only a small amount of progress had been made on creating a notification system to keep our customers updated to the status of issues or to inform of extremely rare issues like IP changes."
it looks like I will still not be notified next time. First time, shame on me, the second time shame on you, I can't afford the 3rd time.
I have had enough. Canceled my account.